“I hate the terms organizational change, empowerment and motivation. We don’t ‘change’ people (or organizations). We don’t empower people (or organizations). We don’t motivate people (or organizations). Scrap those terms. Stomp on them! Every one of them. At the risk of sounding too much like Tony Robbins, I say: we awaken the latent talent already within those who work with (or for) us… by providing opportunities that justify their choosing to invest in us their most precious resources: their time and their emotional commitment .”