I am able to offer a range of services through a combination of facilitation, skills development and counseling and coaching interventions.
It takes a certain amount of courage on the part of the company because it’s about real consultation not window dressing…but it provides an opportunity to, in the words of Tom Peters,’ justify their choosing to invest their most precious resources: their time and emotional commitment.’
Facilitated interventions have included: strategic planning and alignment, leadership development, team performance, conflict resolution, values implementation, policy creation and adherence, client service, IT processes, HR processes and re-design, refinement of policies and procedures, workflow analysis and program design, innovation, change management, company conferences and breakaways, company mergers and culture alignment and consultative committee induction.
I love taking a brief from a client and doing the research and customisation required to deliver a programme that speaks to a specific need.
It really is a privilege doing this type of work and meeting such a variety of people who’re open to finding new ways of approaching their work and setting the bar a little higher.
Interventions have included: continuous engagement skills development programmes specifically for young graduates needing to be fast-tracked in leadership positions – personal impact, facilitation, time management and decision making. Other customised skills programmes have included: sales and branding techniques, leadership development, coaching and mentoring for managers, team process, participation and engagement skills, personality profiling and relationship building, business writing, handling conflict, constructive meetings and negotiation, managing change, innovation and creative thinking, decision-making, NLP techniques, telephone techniques and call centre skills and presentation strategy, delivery and visuals.
counseling and coaching
Interventions have included: one-on-one and small group coaching and counseling, personality profiling where appropriate (new or working with existing profiles), leadership style, facilitated conflict counseling between parties, presentation delivery and NLP tools and techniques to support individual and group change.
strategy @ work: strategic themes and actions
Strategic planning VS strategic control
Change management interventions
Values definition and business alignment
Re-positioning inner and outer company client service
Key client focus groups and key account strategy
Innovation at work and ‘serious play’
Persuasive messaging and presentation strategy (structuring, visual design and coaching delivery)
Sales strategy, questioning technique (needs analysis)
fast-tracking leadership: personal effectiveness and impact
Setting powerful outcomes – individual & company
Managing the balancing act – time, energy levels & change
Impactful communication – personal style & building rapport
Engaging facilitation – general and Q12 process specific
Successful implementation – personal & group plans, framework & shared strategy
team performance: self-directed teams
Team player qualities and team tactics – critical components to highly performing teams
Team dynamics – team development & leadership impact